WFCN –
For more than 500,000 worried Patelco Credit Union members who have been unable to access their account balances since the bank was attacked with ransomware on June 29 of last year, the lengthy wait is almost over.
Customers of the Bay Area-based bank and one of the biggest credit unions in the country will now be able to access their online and mobile banking as of Monday, July 15, the company stated over the weekend.
“The Patelco Mobile App and internet banking will be available to you starting on Monday, July 15. Erin Mendez, President and CEO of Patelco, stated, “Our branches and contact center will also be able to support your requests.”
“The majority of our members’ favorite services and functionality have been restored. We are happy to be able to assist you with your banking needs once more, even though we understand that there is still work to be done before a full recovery is achieved.
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Attackers using ransomware use a sort of software to encrypt or lock down confidential data, after which they demand money or another item in exchange for the key to open it.
The most recent services to be brought back are Zelle, online bill payment, balance inquiries, transaction histories, and online and mobile banking.
Online call center or branch transactions are offered for skip payment, certificate account services, and wire transfers.
Electronic statements, new account opening, new loans, balance transfers, and credit card balance transfers are still not available.
As each day passed with no word on when their full services would be restored or how much of their personal data was exposed, hundreds of clients of the well-known credit union became uneasy and bombarded Patelco’s social media pages, demanding answers.
One of the bank customers, Ajani Byrd, has been fulfilling his payments without being aware of the precise amount of money remaining in his account. So, the announcement of the services’ return could not have come at a better time.